Explanation of Free Replacement Items & Buyer-Borne Shipping Costs
For the problematic products, we will provide brand-new replacement items free of charge—our factory has arranged the re-production of the qualified replacements as a priority, and this product replacement cost is fully borne by our company, which is the responsibility we should take as the supplier.
Regarding the shipping cost of the replacement items, we need to communicate with you clearly: the shipping fee for the delivery of the replacement products will be borne by buyer. We always adhere to the concept of win-win cooperation in business, and we believe that both parties should take their corresponding responsibilities for this matter—we have undertaken the full cost of re-manufacturing and replacing the products, and it is reasonable for the shipping cost to be your responsibility.
To help you save the additional shipping expense of separate delivery, we have a more cost-effective solution for you: we know that you have a container to be loaded in Guangzhou, and our team can arrange to load the replacement items into your Guangzhou container for shipment together with your other goods. This way, you will not incur any extra shipping cost for the replacements, which is our sincere consideration to reduce your cost as much as possible.
If the replacement items cannot be shipped with your Guangzhou container and need to be sent separately, the corresponding separate shipping cost will be borne by your company.
We highly value our long-term cooperative relationship with you, and always take win-win cooperation as the core of our business communication. We have taken our due responsibility for this product issue by providing free replacements, and we also hope to get your understanding and cooperation on the shipping cost arrangement.
If you have any questions about the replacement items or the above shipment arrangements, please feel free to contact us at any time. We are willing to communicate and coordinate with you to solve the problem smoothly.
